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FAQs
Frequently Asked Questions
Receiving time consists of processing time and shipping time. For processing time, we may need up to 1-3 business days to prepare the items after you place the order. This is to make sure that your order is accurate. For handmade, hand painted or customized products, it might take an extra 7-10 days for production, which would be specified in our Product Description.
As for shipping time, please check the Shipping Info page.
You can log into your account >> click on “My Orders” and click on the “Track Order Details” button for more details.
If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. You may log into your Litfad account: https://femmeandfellas.com/user/orders/listand click the “My Orders” button to see your orders.
You may also submit a ticket online to find out more information about your order.
We provide a range of shipping methods depending on the product category and the country/region. Your shipping time will be affected by the shipping method you specified. Please refer to the chart below to look into more specific shipping time.
| Shipping Method | Countries/ Region | Time (Days) |
| Expedited Express | Western United States, United Kingdom | 7-12 |
| Eastern United States, Canada, Europe | 7-20 | |
| Australia, Japan, Africa | 10-15 | |
| Standard Shipping | Western United States, Australia, Africa | 25-30 |
| Eastern United States | 28-33 | |
| Standard Shipping | Mexico, Japan, United Kingdom, Africa | 35-40 |
| Standard Shipping | France, Italy, Germany, Spain, Portugal | 49-56 |
We respect your privacy and keep your personal information confidential.
When you visit our site, the information collected is stored by your browsers, such as your name, phone number, postal code, and address. Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser, which may limit your access to our site.
We want to sort out any issues with wrong/defective/stained items straightaway.
As soon as you discover a wrong/defective/stained item, please contact our Customer Care Team with:
1) The order number
2) The item’s name or SKU number or pictures
3) A description of the problems and some clear pictures
We’ll get back to you as soon as we can.
Once we receive the returned items, it will take up to 7 days for us to process the refund. The refund should reflect your account depending on the method of payment. If you would like us to refund the amount to your credit/debit card, that depends on your financial institution which ranges from 10-30 business days. If you would like us to refund the amount to your PayPal account that will take 2-7 business days.
How Do I Track My Order?
Following The Step Bellow, You Can Track Your Order Easily.
Step 1: Login your FEMMES & FELLAS account
- Log into “My Account”.
- Click on “My Orders”.
Step 2: Find your Order
- Find the item you want to view.
- Click “Track Order Details” for more.
Step 3: Check Order details
- You can check your order details include payment info.
- If your order is “Shipped”, select “TRACK” to check the current status of your package.
Step 4: Confirm Delivery
If you received your package, then confirm delivery.
The shipping time is affected by the shipping method you choose. Commonly, if you choose standard shipping, it will need 7-15 days for you to receive the items after they are shipped. With regard to ocean shipping, the shipping time is longer, which is about 25-30 days (United States and Australia) or 35-40 days(European countries and Canada).
After your order was sent out, you can check the Shipping Info page for estimated delivery days. Or you can log into your account >> click on “My Orders” and click on the “Track Order Details” button for more tracking details.
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